B2C: E-commerce (Business-to-Consumer)
B2C e-commerce is the classic model of the traditional way businesses selling products or services directly to private consumers on line. It includes a variety of products — from electronics and clothes to home stuffs, and digital product.
Key Features of B2C E-commerce:
- Extensive Inventory: Large catalog with items of all urgency and value such as electronics, apparel, appliances etc.
- Variety of delivery: Standard delivery time is generally 1–7 days, same or next day delivery in certain cases.
- Customer Experience: Emphasis on product detail, user reviews, and curated advice for people to make at their own pace informed decisions.
- Scalability: One Warehouse that can serve Both local and global markets due to high volume warehousing capabilities well as complex supply chains behind the scenes.
- Collaboration with Technology: Driven by data analytics, AI to customize and digital marketing that brings the customer and hold/retain it.
- Market Implications and Trends:
- Fashion, electronics and specialty good – the traditional formats of B2C e-commerce that don’t need immediate delivery.
- Customer speed expectations have forcing traditional e-commerce platforms to incorporate some of quick commerce functionality, such as local fulfillment and express shipping.
- Since platforms are pouring money into loyalty programs, marketing and subscription services in a battle to win users platforms customer acquisition costs are going up.
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